ACY Live Privacy Policy

ACY Live Pty Ltd (“ACY Live”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy sets out how we handle and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

We recognise that customers, fans, and event attendees are concerned about their privacy, and we are dedicated to ensuring the confidentiality and security of the information we hold.

1. Scope of This Policy

This Policy explains:

· What information we collect and why;

· How we use and disclose information;

· Security measures we apply to protect your information;

· Your rights to access and correct your information;

· How to lodge a privacy complaint; and

· How to contact us.

2. Personal Information We Collect

Personal information is any information or opinion about an individual whose identity is reasonably identifiable. For the purposes of event promotion and ticketing, ACY Live may collect:

· Name and contact details (email, phone number, postal address);

· Ticketing details (events attended, ticket categories, seat allocations);

· Payment and transaction confirmations (no full credit card details are stored by us);

· Marketing preferences and communications history;

· Information provided through competitions, surveys, or sign-ups;

We do not generally collect sensitive information (e.g. health data), unless required for specific event purposes (such as accessibility or dietary needs at functions) and only with your explicit consent.

3. Collection of Personal Information

We collect information in several ways:

· Directly from you (e.g. when purchasing tickets, subscribing to newsletters, entering competitions, or contacting us);

· From authorised ticketing platforms for concerts under contractual arrangements;

· Through our website, social media pages, and online forms;

· Via cookies and analytics tools for improving website performance and marketing.

We only collect personal information that is reasonably necessary for the provision of our services and event operations.

4. Use of Personal Information

ACY Live uses your personal information to:

· Process ticket purchases and manage event attendance;

· Communicate essential event updates (cancellations, schedule changes, entry requirements);

· Provide customer service and respond to enquiries;

· Conduct marketing campaigns, promotions, and loyalty programs (if you opt in);

· Improve our events, marketing, and customer experience;

· Comply with applicable legal and regulatory requirements.

We may share personal information with:

· Venues, production teams, and security providers (for operational purposes);

· Marketing, communications, and IT service providers;

· Government or regulatory authorities, where required by law.

We will never sell your personal information to third parties.

5. Direct Marketing

We may send you marketing communications about upcoming events, promotions, and offers if you have consented to receive them, or if you would reasonably expect to receive such information.

You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Cookies and Online Data

Our website uses cookies to enhance your experience, track site usage, and support targeted marketing. You can configure your browser to reject cookies, though some website functionality may be limited.

7. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. Data may be stored on secure servers in Australia or with reputable cloud providers who comply with Australian privacy standards.

Where personal information is no longer required, we will securely delete or de-identify it.

8. Access and Correction

You may request access to personal information we hold about you, or request corrections if your details are inaccurate, incomplete, or out of date. Requests can be made in writing to our Privacy Officer (details below).

9. Notifiable Data Breaches Scheme

In the event of an eligible data breach (where unauthorised access or disclosure of personal information is likely to result in serious harm), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), as required by law.

10. Privacy Complaints

If you have a complaint about our handling of your personal information, please contact us at [email protected]. We will investigate and respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner.

11. International Data Transfers (EU GDPR)

For customers in the European Union, we comply with the General Data Protection Regulation (GDPR). This includes:

· Limiting data collection to necessary purposes;

· Honour the right to access, correct, or request erasure of your data;

· Acknowledging withdrawal of consent for marketing;

· Ensuring appropriate safeguards for any cross-border data transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

For enquiries, corrections, or complaints, please contact:

Privacy Officer – ACY Live Pty Ltd 

Email: [email protected] 

Phone: +61 2 9188 2999 

Address: Tower B, Level 18/799 Pacific Hwy, Chatswood NSW 2067, Australia